Privacy Policy

Introduction

Harvest Hounds ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit theharvestdog.com, place an order, or interact with our services.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

Information You Provide Directly

• Full name and contact details (email, phone, shipping address)
• Account credentials (email and password, stored securely via Firebase Authentication)
• Your dog's name, breed, age, and weight (used to personalize nutrition recommendations)
• Order history and subscription preferences
• Communications you send us (emails, support messages)

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie and session data (see Section 7)

Payment Information

We do not store your full payment card details on our servers. All payment transactions are processed securely through Stripe and PayPal. These processors are PCI-DSS compliant and governed by their own privacy policies.

How We Use Your Information

• To process and fulfill your orders and subscriptions
• To send order confirmations, shipping updates, and delivery notifications
• To personalize your Dog Wellness Hub recommendations
• To respond to customer service inquiries
• To send promotional emails and offers (you may opt out at any time)
• To improve our website, products, and services
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations under California and federal law

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Shipping and fulfillment partners (to deliver your orders)
• Payment processors — Stripe and PayPal — to complete transactions
• Firebase / Google for authentication and data storage
• Email service providers to send transactional and marketing emails
• Law enforcement or government agencies when required by law

All third-party service providers are contractually obligated to protect your data and use it only for the purpose of providing services to us.

Your California Privacy Rights (CCPA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information — we do not sell your data
• Non-discrimination for exercising your privacy rights

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings; however, some features of the website may not function properly without them.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, Firebase Authentication, and secure payment processing via Stripe and PayPal. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will notify you by email or a prominent notice on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: